Shipping Your Order
There are two means of shipping within the USA:
The first method is UPS and its selections (i.e. ground, next day air, etc.) UPS offers "to the person" delivery and insurance is included with these shipments. The shipping is automatically calculated at the checkout and the fee is based on the weight of your item and the postal code. Please choose the appropriate delivery time and fees yourself when checking out. There is a map provided on the screen so that shipping time to your address can be determined.
*Please keep in mind that UPS does not deliver on Saturdays, Sundays nor holidays. Once payment has been received, your order will be shipped with 24-36 business hours. (Orders received after 12:00pm Eastern Time, may not be shipped until the following business day) After your purchase has been shipped, if the correct e-mail address has been given on the order form, you will be sent notification and a tracking number from UPS titled UPS Quantum Notify. Please keep this number so that you may check your package's status.
* Please note: if a parcel needs to be redirected at the customer's request or the address needs to be changed to something different from what was entered on the order form and the shipment has been processed, there is a $10.00 fee. This is a charge that the shipping agent (UPS) charges our shop. The customer must pay the $10.00 fee before we can reroute the parcel. If the parcel is rerouted or returned to the shop, we will contact you via email or phone to inform you. If the purchase is no longer desired, the product price will be refunded to customer less the initial shipping fee and the $10.00 route change fee charged to us by UPS. See Return Policy. A redirect may only be requested with UPS as USPS does not offer this service.
If a parcel is returned to our shop due to an incorrect address submitted on the order form by the customer, the customer is liable for the initial shipping fee and must pay an additional shipping fee for the parcel to be resent. This is what the shipping agent (UPS) charges our shop and not our shop's policy. The $10.00 route change fee will not be charged to the customer and we will pay the charge.
The second method is USPS, government post. For countries other than the USA, if the UPS rate is high, we will gladly ship USPS to you, please refer to "international Orders" below. Once payment has been received, your order will be shipped as soon as possible. USPS orders are shipped once or twice weekly. There is no tracking number provided for these shipments and the shipping time may vary slightly. We will use USPS for single set zil orders if requested within the USA please e-mail us at firstname.lastname@example.org All other web site check-out, within the USA, is shipped UPS.
We ship USPS or UPS for international orders. Shipping internationally with USPS can be cheaper than UPS, but it isn't as fast or easy to track as UPS. UPS and USPS prices can be seen on the web site when you are checking out, be sure to choose the correct option for shipping speed for your budget as that is also a pricing variable. We ship USPS one - twice a week as there is no daily pick up service as with UPS.
If a parcel is lost in transit with USPS, please notify us one month after the date of your purchase. Please e-mail us your name, order number and the date of the order. We will submit a tracking for the parcel, but this procedure may take a couple of weeks for USPS to contact us. We can not issue a refund or send a replacement item until the case is resolved as we have no way of knowing what has happened to the parcel until USPS contacts us. If you are unsure of your local postal service's reliability, please use the UPS service as it is very efficient and tracking is very simple.
*To get an estimation of the shipping costs and time, please look at The USPS International Calculator This is the link from www.usps.com or visit www.ups.com The shop is located in North Carolina, zip code 28134 (each hip scarf weighs about 1 pound, for example) or you may do an incomplete check out on the site and the site will automatically generate the shipping costs and time for each method.