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Policies -
Thanks so much for your business! We hope you are
pleased with your purchase, but if you are in any way dissatisfied
with the products you have ordered, please click below to learn
more about our regular or holiday/Christmas return policies for
our web site or our Pineville, NC shop location.
Web
Regular Policy /
Web Holiday Policy
Shop
Regular Policy / Shop Holiday Policy
Web
Site Regular Return Policy
We will exchange
your item(s), give you a shop credit or issue you a refund within
15 days of the original shipping date (Shipping charges are nonrefundable)
This means if you are dissatisfied with your purchase, you must
contact us by e-mail at buy@thebellydanceshop.com,
phone or fax within the first 15 days after your shipment left
our shop. The item(s) must be returned to our shop or post marked
within 30 days of the purchase with the original receipt/invoice
in its original condition (i.e. not worn, damaged by safety pins
or smelling of perfume, smoke, etc.) or we will not be able to process
your order. If the item(s) appear to have been worn or damaged,
we reserve the right to refuse refund privileges.
* Please note-
There will be a $5.00 restocking fee applied for all refunds
up to $99.00 and a 10% restocking fee for returns of $100.00 or
more up to a maximum $50.00 fee. This is applicable one-time
per transaction. This fee is applied due to the credit card
or Internet fees our company has been charged for the original sale.
If the item(s)
is to be exchanged for another item(s), there will be a flat exchange fee of $6.50 for the continential USA and a reduced shipping rate for all other areas. This will
be applicable one-time per orginal transaction. In this case,
the fee will be used towards payment for the postage to re-send
the exchanged item back to the customer. When the exchange fee is charged it is only applicable
for one exchange per orginal order. If the second shipment still is not
suitable, the second return will have a $5.00 restocking fee and
may not be used towards the cost of shipping a third parcel. With each new web site order
a $5.00 return / $6.50 exchange shipping fee cycle begins again. Due to
some clients address locations, the return shipment may be sent
via UPS or USPS at our discretion.
Please do not
just send the items back to us without informing us in some way
that you would like a refund (i.e. via phone, e-mail, or fax) We ship many items each day, all over
the world and we do not want to delay your refund due to any confusion.
We advise including a note with a brief explantion as to how we can help you best.
*Music CDs and DVDs are not returnable once the packaging has been
opened. Wholesale orders are not eligible for return.
Please contact
us at:
e-mail:
buy@thebellydanceshop.com
telephone:
704 491 7019
fax:
704 553 9008
address
to: Global Exchange (The Belly Dance Shop)
10615 Industrial Drive
Suite 400
Pineville, NC
28134
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Website
Holiday Refund
Policy
As it is difficult
to purchase gifts for other people, we have tried to create a return
policy that will make Internet shopping a breeze! On our web site,
any gifts purchased between November 15th and December 25th may
be returned to our shop until January 30th, for an exchange
or shop credit only (Shipping charges are nonrefundable) Please
make a note in the "comments" section of your order form
stating that this purchase is a gift item(s) for the holidays.
Please be sure
that the return items have been post marked on or before January
30th for an exchange or credit note to be applicable. After that
date, the items will be returned to the sender at the sender's expense.
If you wish
to exchange your item, please contact us by e-mail at buy@thebellydanceshop.com,
phone or fax. We ship many items each day, all over the world and
we do not want to delay your credit/exchange due to any confusion.
The item(s) must be returned to us in its original condition (i.e.
not worn, damaged by safety pins or smelling of perfume, smoke,
etc.) If the item(s) appear to have been worn or damaged, we reserve
the right to refuse refund privileges.
* Please note-
There will be a $6.50 restocking fee applied for all credit/exchanges
up to $99.00 and a 10% restocking fee for credit/exchanges of $100.00
or more. This is applicable one-time per transaction. This fee is
applied due to the credit card or Internet fees our company has
been charged for the original sale. If the item(s) is to be exchanged,
the restocking fee as stated above will be used towards payment
for the postage to re-send the exchanged item back to the customer.
If a purchase
is bought for yourself and not as a Christmas gift and it has not
been stated as a gift on your order form, our regular refund policy
will apply.
Please contact
us at:
e-mail:
buy@thebellydanceshop.com
telephone:
704 491 7019
fax:
704 553 9008
address
to: Global Exchange (The Belly Dance Shop)
10615 Industrial Drive
Suite 400
Pineville, NC
28134
Thank you and
have a great holiday season!
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Pineville
Shop Regular Return Policy
Regular Return
Policy- We may accept exchanges/returns within 30 days of
purchase. The item(s) must be returned to our shop with the original
receipt/invoice and in its original condition (i.e. not worn,
damaged by safety pins or smelling of perfume, smoke, etc.) or we
will not be able to process your order. If the item(s) appear to
have been worn or damaged, we reserve the right to refuse refund
privileges.
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Pineville
Shop Holiday Return Policy
In our Pineville
NC shop, any gifts purchased between November 15th and December
25th may be returned to our shop until January 30th, for
an exchange or shop credit only. This must be marked on your receipt
at the time of purchase or our regular return policy is applicable,
so please be sure to tell our sales associates when you are checking
out.
Returned items
sent by mail must post marked on or before January 30th for an exchange
or credit note to be applicable. After that date, the items will
be returned to the sender at the sender's expense. (Shipping charges
are nonrefundable)
Item(s) must
be returned to us in its original condition (i.e. not worn, damaged
by safety pins or smelling of perfume, smoke, etc.) If the item(s)
appear to have been worn or damaged, we reserve the right to refuse
refund privileges.
Regular
Return Policy- We may accept exchanges/returns within 30 days
of purchase. The item(s) must be returned to our shop with the original
receipt/invoice and in its original condition (i.e. not worn,
damaged by safety pins or smelling of perfume, smoke, etc.) or we
will not be able to process your order. If the item(s) appear to
have been worn or damaged, we reserve the right to refuse refund
privileges.
Thank you and
have a great holiday season!
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Please note these policies were revised in March '09.
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